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Refund Policy
1. Overview
At Autism Cyprus, we aim to provide high-quality sensory toys, therapy tools, and learning products designed to support individuals with autism. If you are not completely satisfied with your purchase, we are here to help.
2. Eligibility for Refunds
You may request a refund or return under the following conditions:
The item is unused and in its original condition.
The item is returned in its original packaging.
The return request is made within 14 days of receiving the product.
Proof of purchase or order confirmation is provided.
3. Non-Refundable Items
The following items are not eligible for refunds:
Items that have been used or damaged after delivery.
Products without original packaging.
Clearance or sale items (unless defective).
Digital downloads or personalized products.
4. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may ask for photos of the product to verify the issue. Once confirmed, we will offer either:
A replacement product, or
A full refund.
5. Return Process
To initiate a return:
Contact our support team via the website contact form or email.
Provide your order number and details of the product.
Our team will guide you through the return process.
Customers may be responsible for the cost of return shipping unless the item is defective or incorrect.
6. Refund Processing
Once the returned product is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed and automatically applied to your original payment method within 5–10 business days.
7. Contact Us
If you have any questions about our Refund Policy, please contact us through the contact page on our website.
